How long do I have to return or exchange a product?
You can return or exchange a product within 30 days of purchase, as long as it’s in unused condition with the original tags and packaging.

Are face masks eligible for returns?
No, face masks are not eligible for returns.

Can I get a pre-paid return label for Canadian orders?
Unfortunately, we cannot provide pre-paid return labels for Canadian orders at this time.

Should I use the original packaging for returns?
Yes, whenever possible, please use the original packaging for your return. Reusing the original packaging helps maintain the quality of the returned item(s) and saves material. Items damaged due to inadequate packaging may not qualify for a refund.

Will I be refunded for the original shipping and Route Insurance charges?
No, the original shipping and Route Insurance charges will not be added to your refund.

How long does it take to receive a refund?
Once we receive your item(s), a refund will be issued to the original form of payment. You can expect the refund to your credit card within 5-7 days after your return is received. It may take additional time before appearing on your credit card statement.

Where can I begin a return or exchange?
You can begin a return or exchange by clicking here.